Terms & Conditions

Article 1 – Definitions

Article 2 – Product Characteristics

Natural stone is a unique product formed over millions of years. Minor variations in veins, color, porosity, and texture are not defects but signs of authenticity. These characteristics are inherent to natural stone and shall not be grounds for objection or cancellation. Due to display settings, product images may slightly differ from physical samples; this is not considered a discrepancy.

Article 3 – Order Process & Contract

Article 4 – Payment Terms

1. Document Upload Deadline: Buyer must upload payment documents within 3 working days of invoice confirmation. Failure results in automatic cancellation.
2. Payment Method: Payment only by transfer to the official account in the final invoice. No online gateway. Bank fees are the payer's responsibility.
3. Original Documents: Buyer must deliver original documents before loading or send via registered mail. Failure allows seller to halt loading and cancel invoice, with 10% admin fee deducted from refund.
4. Final Confirmation: Loading begins only after final verification of payment, amount matching, and receipt of original or verified payment documents.

Article 5 – Transport, Loading & Delivery

1. Loading & Transport Costs: All costs of loading at origin, road transport, unloading at destination, and cargo insurance are entirely the buyer's responsibility.
2. Transport Responsibility: Selecting carrier, transport contract, and freight payment are buyer's responsibility. Seller may only recommend.
3. Shipment Confirmation at Loading: Loading of the shipment by the buyer's selected carrier and its departure from the delivery point constitutes the buyer's final confirmation of quantity, quality, condition, and full conformity with the final invoice. As the buyer is responsible for selecting and dispatching the carrier, their presence or absence does not affect this provision. After loading and departure, no claims regarding quantity, quality, dimensions, color, or other specifications shall be admissible, and the right to any objection or cancellation is waived. This clause is established in accordance with Article 38 of the Electronic Commerce Law and the prevailing customs in industrial and mineral goods transactions.
4. Transport Delay: If buyer delays carrier dispatch beyond 5 working days, seller may charge daily storage fee of 0.1% of shipment value.

Article 6 – Cancellation & Refund

1. Before invoice confirmation: free, anytime.
2. After confirmation, before payment: 15% of invoice value as damages.
3. After payment, before loading: refund minus 20%.
4. After loading: no right of cancellation exists.

Article 7 – Force Majeure

In case of unforeseen events beyond control, both parties exempt from obligations. Paid amounts refunded within 15 working days.

Article 8 – Privacy & Security

Your data is confidential, used only for order processing. Never shared except by court order. Document images kept max 6 months, then deleted.

Article 9 – Dispute Resolution

All disputes arising from this contract shall be resolved first by direct negotiation, then arbitration, and failing resolution, through the General Civil Court of Isfahan. Governing law: Islamic Republic of Iran.